FAQ

Our shipping prices vary depending on your area.

• Domestic Mainland US: 1 pair-$12, 2 pair-$18, 3 pair-$24, 4 or more-$30. There is $100 insurance per package.
• Alaska/Hawaii: $30 for 1 pair, plus $5 for each additional pair, maximum $45
• All international destinations: $18 for 1 pair, $36 for 2 pairs and $40 for 3 or more pairs (this is using a non trackable method: USPS). There is no insurance included.

Denim Therapy is not a patch – it is better than a patch. Our unique repair technique is a genuine reconstruction of the original denim material. It is new cotton thread and stitch applied to the damaged area.

We’re denim experts so we fix and do all sorts of denim stuff – holes and tears, new and adjusted hems, replacement zippers, pocket repair, belt loop stitching… Let us know if your therapy needs aren’t covered here: info@denimtherapy.com.

Denim Therapy has repaired all sorts of colors and styles – blue jeans, black, gray, red, white… The MatchPerfect process guides the thread selection so regardless of what color jeans you have, Denim Therapy will be able to provide the best looking result possible. Check out the results.

MatchPerfect™ is a thread selection process that will produce the thread closest to your jeans unique identity. Variables like indigo saturation, weight, and wear are analyzed so that Denim Therapy selects a thread and delivers a rebuild that very closely matches your jeans original denim construction.

You sign up for Denim Therapy on the Repair Now page, then send us your jeans in the mail. Please make sure you use a trackable method. We’ll let you know the estimate and once approved, we’ll complete the repair and send your jeans back to your door.

Absolutely, just sign up on our website first.  You can drop off your jeans Monday-Friday from 10am to 6pm EST at 555 8th Ave, suite 901 New York, NY 10018.

Absolutely!

Please feel free to reach us with any question you have - you can call us at 347-935-0089 or email us at info@denimtherapy.com. We’ll get back to you within 24 hours. Also, check out the rest of FAQ section as we have tried to answer a lot of your questions here.

We learned a long time ago about something called the Golden Rule – basically, treat others as you would like to be treated. At Denim Therapy, this has to do both with the way we treat our customers and the way we treat the jeans. It’s put into practice across the board from the individual attention we give each estimate and repair, all the way to how we deliver your jeans back to you. (We ship your repaired jeans right to your door in a sturdy Denim Therapy box.) Expert repair, exceptional service, every time… is the way we like to do things.

Denim Therapy has proven positive results for all jeans types and problems. We guarantee every effort will be made to repair jeans as best possible, however we are not responsible for disagreement on results.

Denim Therapy understands different fabrics react differently to our process so we offer a 3-month warranty on repair.

Absolutely not – we don’t discriminate! Our favorite jeans come in all styles and brands. Any pair of jeans that needs Denim Therapy will receive it. We have given successful therapy to Abercrombie, Diesel , D&G, GAP, H&M, Lucky, Levis, R&R, 7s and many, many others.

Jeans are like fingerprints – every one has an unique set of attributes that makes it special. Denim is made from cotton thread of varying color and weight. Once created, denim may go through any number of finishing processes that will affect the look and feel. It may be washed, colored, distressed, or worn until its unique identity is achieved. Denim Therapy provides a repair that matches this identity as best possible.

No – every reconstruction is done one jean and one fix at a time. Every jean and hole is unique so it will require individual attention for proper repair. No group therapy!

The typical repair turnaround is about 2-3 weeks.

If you need your jeans back in less than 2 weeks, special arrangements can be made. However, please note that depending on how quickly you need them, the cost will increase accordingly. If this situation arises, Denim Therapy will provide an estimate prior to work that reflects shorter turnaround.

For any questions we welcome correspondence by email: info@denimtherapy.com. Regardless of whether you are a new or returning customer we welcome you to reach us. We will respond to your email within 24 hours.

Unfortunately no – as the labor and process that goes into Denim Therapy is the same regardless of quantity, the cost for repair is not affected. It does not go up or down.

Wash your jeans to ensure accurate color of denim. We do not launder jeans so please help the process by doing this prior to shipping. If your jeans are not washed, we will add $10 to your invoice.

Denim Therapy gives every pair of jeans individual attention. When we receive your jeans we first inspect the problem area to assess damage and to provide you with an accurate estimate. The specific repair materials are determined by MatchPerfect TM. Reconstruction is done by hand, reweaving one hole at a time. This same process repeats for every hole so best quality repair is delivered every time.

Yes, Denim Therapy can be done on any denim item. The same costs apply to all articles.

Denim Therapy
555 8th Ave, Suite 901
New York, NY 10018

Yes. However, customer will be responsible for shipping charges and any customs charges that may apply. To save costs we ship USPS. However, this method doesn't have tracking information. Insurance can be requested for an additional cost.

As we are here to help the denim community reconnect with their favorite jeans, the best way to thank us is to share your story with others so they can get back into their favorite jeans, too. You can send us an email and we will post it. Thank you for sharing the love!

Typically, the turnaround time is 2 weeks from the time we receive payment.

Each pair of denim we receive varies in weight, fabric, blend, and color, which means that each pair reacts to a dye differently. Therefore, we can’t guarantee that your results will exactly match the colours on our website, though they will be as close as possible.

Most top stitching is done with polyester and if that is the case in your denim, the stitch remains the same original color.

Both visible and invisible stains cannot be dyed (we can always try black).

We guarantee every effort will be made to dye your jeans with care and precision, however we are not responsible for disagreement on results. Yes, we know that sounds like Russian roulette, but isn’t that exciting?

Every type of denim will take our process a bit differently. There is a chance some dye will rub-off post dyeing. This normally resolves itself after a few washes. Moral of the story? Don’t wash you newly dyed jeans with your whites.

There is an additional $75 fee. The reason for this is we have to run color and dye tests to fulfill your request.

Our dye experts are ready for any challenge. What do you want? Please contact us at info@denimtherapy.com for any requests. All special requests will be priced on an individual basis.

You should wash your jeans regularly. If you would like to preserve the original look, turn your jeans inside out before washing, wash them in cold water with a mild detergent, and hang dry. If you would like to accelerate the aging, use warm to hot water. Always wash your denim with like colors. Be aware that if you dry your denim, it will accelerate the aging process and possibly shrink them. You must wash your jeans before sending them in for therapy.

We use a direct dye process our re-dye service. For the tie-dye service we use a reactive dye. Our stonewash method is a unique bleaching process.

Denim is dyed using a high temperature boiling process and can cause (though unlikely) any of the following: shrinkage, hardware damage (buttons, tags) and texture alteration.