FAQ

  • How much does shipping cost?

    Our shipping prices vary depending on the number of pairs of jeans you send us.

    • We offer the following rates for outbound shipping: 1 pair: $15, 2 pairs: $17; 3 pairs: $19; 4 pairs: $21, etc. Your packages are insured with UPS for up to $100 if they are damaged, lost or stolen.
    • We have partnered with UPS to ensure the safety of your jeans during their journey with reliable tracking and a speedy delivery time.
    • Please note that you are welcome to send us your jeans using any shipping method you prefer. You can also send us your own UPS shipping label for outbound shipping; you can either include it in your package or email it to info@denimtherapy.com.
    • International Shipping: Price upon request.
  • Does Denim Therapy use patches to repair holes?

    Denim Therapy uses a unique technique to repair denim jeans, jackets, and other garments. We do a genuine reconstruction of the original denim material, where new cotton thread and stitching are applied to the damaged area. DT uses patches when the tear is very large and requires a stronger holding.
  • Does Denim Therapy only repair holes?

    Denim Therapy can do any type of repair, alteration, tailoring, etc. that pertains to denim. Holes and tears, new and adjusted hems, maternity jeans, replacement zippers, pocket repair, belt loop stitching, resizing, expansions, etc. We can also do any type of special project! Please contact us at (347) 935-0089 or at info@denimtherapy.com should you have any questions.

  • Can I get a quote before sending my jeans?

    For an accurate quote we must inspect the fabric in person, but please do not hesitate send photos to info@denimtherapy.com or call us at 347-935-0089 with questions. For more information on pricing please refer to our Services page. If you are wondering how much a darning repair will cost, please see below...

    For darning repairs we quote not only the visible tear, but also the weak areas surrounding the tear as needed. For a rough estimate, hold your jeans up to the light and look through them- if light shines through this indicates the fabric threadbare and in need of reinforcement in order to be repaired properly. For a rough estimate, you can measure across the widest point of the area and multiply by 10 (darning repairs are $10 per inch). Again, for an accurate estimate we inspect every pair of jeans individually in person.
  • Can I send jeggings or stretchy jeans to Denim Therapy?

    Our repairs work best on denim that does not stretch much. You can still send jeggings for repair; however, their repairs will not fall under warranty. Jeggings contain a large amount of elastin or viscose and are quite thin, so the repairs will be thicker and stiffer than the jegging material. Also, the elasticity and softness of jeggings and stretchy jeans makes it difficult for us to predict how long the repair will hold. If you have any questions about your jeggings or stretchy jeans, please don't hesitate to give us a call at (347) 935-0089!
  • What denim color works best at Denim Therapy?

    Denim Therapy can repair any denim color and we strive to provide the most inconspicuous repairs available. That being said, blue jean repairs are the most successful in invisibility. Darning repairs made to colored jeans will be close, but may differ slightly in texture or tone. If you have any questions about your colored jeans feel free to send a photo to info@denimtherapy.com!
  • Where can I sign up for Denim Therapy? What happens next?

    Below is the process to sign up for your Denim Therapy:

    • Visit our "Repair Now" page on our website.
    • Then, you can either mail us your jeans or drop them off at our workshop! If you decide to mail them, you can use our pre-made shipping label, or your own shipping company (please make sure to use a trackable method).
    • We will then send you an estimate for your repair, and once approved by you, we will give your jeans therapy!
    • When they are ready, we will notify you that they are ready for pickup, or mail your jeans back to you!
  • Can I drop off and pick up my jeans instead of shipping them?

    Absolutely! Our workshop is located at 555 8th Avenue, Suite #910, New York, NY 10018. Our hours of operation are Monday through Thursday, 10am to 7pm, and Friday, 10am to 1 hour before sundown. You can sign up for your repair on our "Repair Now" page, or we can happily do it for you when we see you!
  • I have some more questions before I send in my jeans. How do I contact DT's customer service?

    You can call us at (347) 935-0089 or email us at info@denimtherapy.com if you have any questions; we will be happy to help you!
  • What happens if I don't like the result?

    If you are not satisfied with the result on your denim, please call us at (347) 935-0089 or email us at info@denimtherapy.com so we can try to fix it for you.
  • What happens if my jeans tear again?

    We offer a 3-month warranty on all repairs. If a tear forms on or around the area of the repair, we will gladly re-repair it for you, free of charge! Please email pictures of the new damage to info@denimtherapy.com and we will get back to you shortly with a solution! Please note that jeggings and very stretchy jeans do not fall under our warranty.
  • Does DT only accept high-end jeans?

    Not at all! We do not discriminate ;) We have given successful therapy to a wide range of denim brands, as our favorite jeans come in all styles. Any pair of jeans that needs therapy will receive it!
  • What makes every pair of jeans unique?

    Jeans are like fingerprints. Everyone has a unique set of attributes that makes it special. Denim is made from cotton thread of varying color and weight. Once created, denim may go through any number of finishing processes that will affect the look and feel. It may be washed, colored, distressed, or worn until its unique identity is achieved. Denim Therapy NYC provides a repair that matches this identity as best possible.
  • How long does it take Denim Therapy to repair my jeans?

    The typical repair turnaround is 2 to 3 weeks. We also offer options to expedite your denim's repair: 3 to 5 business days for $25 per pair, or next-day for $40 per pair (shipping time is not included)!
  • If I send Denim Therapy 5 pairs of jeans at once, do different rates apply?

    Unfortunately, our rates remain the same, as the labor and process that goes into Denim Therapy is the same regardless of quantity.
  • What do I need to do to my jeans before I send them to Denim Therapy?

    We ask all customers to wash their denim before sending them or dropping them off. If we receive a pair of jeans that is too dirty for our staff to handle, we will send you a quote for shipping so we can send them back to you.
  • Does DT do denim jackets?

    Absolutely, Denim Therapy can be done on any denim item! We repair denim jeans, jackets, bags… anything.
  • What is the shipping address for Denim Therapy?

    Our shipping address is:

    Denim Therapy
    555 8th Avenue, Suite #910
    New York, NY 10018

  • What happens if my jeans are lost in the mail?

    The UPS shipping labels we offer on our website include a $100 insurance in case your package is lost, stolen or damaged. Extra insurance is available for an additional charge depending on the coverage amount. We unfortunately cannot take responsibility for the loss of your package if you have used your own shipping carrier... If UPS loses or damages your package, we can only compensate you what UPS gives us.
  • How can I thank Denim Therapy?

    As we are here to help the denim community reconnect with their favorite jeans, the best way to thank us is to share your story with others so they can get back into their favorite jeans, too. You can share our page on social media, give us a review on Google or Yelp, etc. Thank you for sharing the love!
  • How long can I leave my jeans at Denim Therapy?

    It’s important to pick up your jeans in a timely manner as our office is not very large. Any jeans left at the Denim Therapy NYC workshop for 6 months or more, whether paid repairs or not, we may have to get rid of for space.

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