CAVEAT EMPTOR: Quality was excellent, but hidden fees not appreciated
"I paid more for the repair than both jeans' original price because Denim Therapy has hidden fees (mine had "pocket repair fees").
On August 25th, I had sent in two pairs of Gap jeans that had 1" holes in each of the jeans' back pockets (i.e., one 1" hole in each of the jean's right back pocket). Prior to sending them in, I thought I would shell out around $14 for the repair pre-shipping, because the website said they charge $7/inch of repair. After checking to see if my jeans had holes that didn't exceed an inch, I sent them in. Days later, I received an email from Denim Therapy saying that in order to repair my jeans, they would have to charge me $20 more for the repair (i.e., $10 for each of the jeans) because of a "pocket repair fee"--they need 10 more dollars in order to unsew and sew back the pockets (which I understood at first, but it had me scratching my head since I didn't see anything about a pocket repair fee at all in the website). Or they told me they can just donate the jeans to charity. Since my jeans were at their mercy and I loved them so much and having shelled out $13 to ship them to Denim Therapy, I budged after a few days of pondering. I don't know what kind of ruler they use to measure the holes, but pre-pocket repair fee, they charged me $14 for the other hole. Having meticulously measure both holes, they did not equal, let alone exceed, an inch in measurement. The amount I paid was: $14 (got overcharged for one 1" hole) +$7 (the one they got right) +$10 (pocket repair fee for pair #1) +$10 (pocket repair fee for pair #2) = $59 pre-tax. I bought those jeans for $25 apiece a few years ago. So Denim Therapy did more damage to my wallet than my wallet did to my jeans. LOL. However, Denim Therapy was true to their word regarding shipping. I got them 13 days after I paid for the damage. Also, the quality of the repair was excellent. The material they used blended so well with both worn-in denim that you won't be able to tell that they had holes on them. Upon closer inspection, they feel like they were a bit starched (i.e., a little stiff) because, obviously, it's not as soft as the worn-in denim. In short, Denim Therapy did a great job with the repair but they really need to indicate all the fees on their website. Thank you, Denim Therapy, but that's the last time I'll do business with you. :-)"